JILIbet’s disconnection policy
At jilibet, we strive to provide a smooth, secure, and uninterrupted gaming experience for all our players. However, we understand that unexpected internet disconnections, system errors, or device malfunctions may occasionally occur. Our Disconnection Policy is designed to ensure fairness, transparency, and player protection in such situations.
1. General policy on disconnections
- JILIbet is not responsible for any interruptions caused by internet connection issues, power outages, or technical problems on the player’s end. It is the player’s responsibility to ensure they have a stable and secure internet connection while playing.
- If a disconnection occurs, our system is designed to handle it fairly based on the type of game you are playing.
2. Handling disconnections in different game categories
Slot Games
- If a player gets disconnected during a spin, the game round will continue automatically on our servers. Once the player reconnects, they can view the outcome in the game’s history section.
- If a bet was placed but the spin did not initiate due to disconnection, the wager will be returned to the player’s balance.
Live Casino Games
- If a player gets disconnected while playing a live dealer game, the round will proceed as usual, and any wagers placed before disconnection will remain valid.
- The player can check the results by accessing the betting history upon reconnection.
Fishing Games
- If a disconnection occurs during a fishing game, the game will attempt to resume automatically when the player reconnects.
- Any bets or ammunition used before disconnection will be recorded, and the game’s progress will be saved whenever possible.
Sports Betting
- If a player places a bet before disconnection, the bet remains valid and will be settled based on the official event results.
- Players can check their bet history upon reconnecting to confirm their wager status.
Sabong
- Bets placed before disconnection will remain valid, and the match will continue.
- Players can check their betting results once they reconnect to the platform.
3. Technical failures on JILIBET’s end
- In rare cases where jilibet experiences server errors, game malfunctions, or platform downtime, affected bets or wagers will either be:
✅ Automatically refunded to the player’s balance
✅ Resolved based on the game provider’s official policy
- If a game round is interrupted due to a system failure, jilibet will investigate and take appropriate action to ensure fairness for all players.
4. Preventing disconnection issues
To minimize the risk of disruptions, we recommend that players:
✅ Use a stable and high-speed internet connection while playing
✅ Ensure their device battery is charged to avoid unexpected shutdowns
✅ Avoid switching between apps or tabs frequently, especially during live games
✅ Regularly update their browser, app, or gaming software for optimal performance
5. Contacting customer support
If you experience a disconnection issue that is not resolved automatically, our 24/7 customer support team is available to assist you. Please provide details such as:
- The time and date of the disconnection
- The game title and round ID (if applicable)
- A screenshot or description of the issue
We will investigate your case and ensure a fair resolution in accordance with our policies.
At JILIBET, we are committed to providing a secure, fair, and enjoyable gaming environment. While we cannot control external connection issues, we have measures in place to ensure that your gameplay remains as smooth and seamless as possible. Play with confidence and enjoy a world-class gaming experience at jilibet!